Extracted from Asiaone ... Any comments?
I think the spa should at least inform the spa-goers, but I think
the spa-goer should also specify beforehand her gender preference.
I am a guy and perfer a female therapist and always ask before hand
also, even though most therapists are ladies.
"Are you comfortable with a male masseur?"
HAVING heard that Spa Botanica was a three-time winner of the Best
Spa Experience award by the Singapore Tourism Board and reviews
that they had one of the best service-orientated staff, I booked a
one-and-a-half-hour spa session worth $217 on my birthday with a
friend.
Imagine the shock I received when a male masseur entered the room.
I quickly asked for a change of masseur and after a 15-minute wait,
the manager informed me that there was no available female masseur.
I had to wait for about one-and-a-half hours if I insisted on a
female therapist.
She admitted that it was the spa's fault for not asking the gender
preference of my masseur earlier on, and assured me that the male
masseur assigned was very professional.
Frustrated, I was left with no choice as I planned to end my
massage at the same time with my friend. Although the male masseur
was indeed professional, I left the spa with a bitter-sweet
feeling. It was a special occasion for me and, having paid so much,
I did not expect anything to go wrong.
So what exactly differentiates a top-class spa from the average spa
if not for its quality of service? Despite boasting a superior
service standard we have in Singapore, it is these little details
that all services should be more attentive to in order to live up
to our reputation.
